Refund policy

Last updated: September 5, 2026

All products sold by My Crochet Stitches are digital crochet patterns and related digital content delivered by instant download after successful payment. No physical product is shipped unless expressly stated otherwise.

Because digital products are made available immediately and cannot be physically returned once accessed, purchases are generally considered final, subject to applicable consumer protection laws.

No Returns or Exchanges

Digital products cannot be physically returned or exchanged.

Once your order has been successfully completed and access to the digital product has been provided, we generally do not accept returns or exchanges for reasons such as:

  • Changing your mind after purchase

  • Purchasing the wrong pattern

  • Not having the required crochet skills, materials, or equipment

  • Differences in finished results caused by yarn, hook size, tension, materials, or individual crochet technique

Please review the product description carefully before completing your purchase.

Refund Exceptions

Although digital purchases are generally final, we will review certain situations individually, including:

  • An accidental duplicate purchase

  • A confirmed technical issue preventing access to your purchased files

  • A purchased file that is corrupted, incomplete, or missing

  • Any situation where a refund or other remedy is required under applicable consumer protection law

For duplicate purchases, please contact us as soon as possible after the transaction.

Where appropriate, we may first attempt to resolve the issue by restoring access, replacing the affected file, or providing another suitable solution.

Digital Delivery

Your digital products are delivered instantly after successful payment through Gumroad Checkout.

Once your payment is completed, you will receive immediate access to your purchased files through the Gumroad delivery system.

If you do not receive or cannot access your files:

  • Check the email address used during checkout

  • Check your spam or junk folder

  • Confirm that your payment was successfully completed

  • Contact us if you still cannot access your purchase

We will assist you with any confirmed delivery or file-access issue.

Customer Information

Please ensure that the information provided during checkout, particularly your email address, is accurate.

If you experience an access problem because incorrect information was entered during checkout, contact us and we will make reasonable efforts to help resolve the issue.

We cannot guarantee compatibility with every device, software application, or third-party service. Customers should review the product information and requirements before purchasing.

Contact Us

For questions about a purchase, digital delivery issue, or refund request, contact:

My Crochet Stitches
Email: contact@mycrochetstitches.com

Please include your order information and the email address used during checkout so we can locate your purchase and assist you.