Refund policy

All products sold on My Crochet Stitches are digital products (eBooks/PDF crochet patterns) delivered via instant download. Because digital files cannot be returned once accessed, all sales are final.

No Returns, No Exchanges, No Refunds

We do not offer refunds or exchanges on digital products. Once your order is completed and the download link is provided, your purchase is considered fully delivered.

Exceptions – We Are Here to Help

We will assist you in the following situations:

• You experience a technical issue accessing your files
• Your files are corrupted, incomplete, or missing
• You made a duplicate purchase by mistake (must contact us within 24 hours)

In these cases, we will resend your files or resolve the issue promptly.

Download Delivery

Your digital files are delivered immediately after payment through an on-screen link and a confirmation email.
If you do not receive your files within a few minutes, please check your spam folder or contact us.

Responsibility

Please ensure you enter the correct email address at checkout.
We are not responsible for lost access due to incorrect customer information, device incompatibility, or email errors.

Contact

For support, email us at contact@mycrochetstitches.com

We typically respond within 24–48 hours.