Shipping policy
Last updated: September 5, 2026
At My Crochet Stitches, all products are digital crochet patterns and related digital content.
We do not sell or ship physical products unless expressly stated otherwise. Your purchases are delivered digitally through Gumroad Checkout.
1. Instant Digital Delivery
Your digital products are delivered instantly after successful payment through Gumroad Checkout.
Once your payment is completed, you will receive immediate access to your purchased files through the Gumroad delivery system.
If you cannot access your purchase:
- Check the email address used during checkout
- Check your Spam or Junk folder
- Confirm that your payment was successfully completed
- Contact us if you still cannot access your files
For assistance:
2. No Physical Shipping
My Crochet Stitches sells digital products only.
Therefore:
- No physical item will be shipped
- No shipping address is required from us for product delivery
- No shipping fees apply
- No physical delivery time applies
- No customs or import shipping charges apply to the delivery of our digital products
Your purchase is accessed digitally after successful payment.
3. Download or Access Issues
If you experience a confirmed issue accessing your purchased files, please contact us.
We will make reasonable efforts to help you:
- Retrieve your purchase
- Restore access to your digital files
- Resolve missing, incomplete, or corrupted file issues
Please provide your order information and the email address used during checkout so we can identify your purchase.
4. Incorrect Email Address
Customers are responsible for providing an accurate email address during checkout.
If you entered an incorrect email address or cannot access the email account used for your purchase, contact us at:
We will make reasonable efforts to locate your confirmed order and help restore access to your purchased files.
5. Refunds
Because our products are digital and delivered instantly after successful payment, purchases are generally considered final once the digital content has been delivered or accessed, subject to applicable consumer protection laws.
Please refer to our Refund Policy for complete details, including eligible exceptions and technical delivery issues.
6. Contact Us
For questions or assistance related to digital delivery:
My Crochet Stitches
Email: contact@mycrochetstitches.com
Website: mycrochetstitches.com